Returns & Exchanges Policy

We hope you love your Bluindium purchase! If something isn’t quite the right size or fit, you can request an exchange or store credit through our online returns portal.

Please note: We do not offer refunds for change-of-mind returns, except where required by applicable consumer law. Eligible returns may be processed for an exchange or store credit in accordance with our returns policy.

UK Returns – 14 Days

UK customers can request a return within 14 days of receiving their order.

International Returns – 21 Days

International customers can request a return within 21 days of receiving their order.

How to Start a Return

To request an exchange or store credit, please visit our returns portal:

Bluindium Returns Portal

Enter your order details and follow the instructions to submit your return request.

Exchanges

• Items can be exchanged for the same product in a different size.
• All items must be unworn, in their original condition, with all original tags attached.
• Items returned without their original tags will not be accepted.
• Exchanges are subject to stock availability and cannot be guaranteed.
• Replacement items will be dispatched once your return has been received and inspected.

Store Credit

If you prefer not to exchange your item, you can select store credit through our returns portal.

• Store credit is valid for 12 months from the date of issue.
• Store credit will be issued once your return has been received and approved.
• Store credit cannot be exchanged for cash.

Return Shipping Costs

Customers are responsible for all return shipping costs.

Refunds

• We do not offer refunds for change-of-mind returns, except where required by applicable consumer law.
• Eligible returns may be exchanged for another item or issued as store credit, in accordance with our returns policy.

Return Conditions

All returned items must be unworn, unwashed, in their original condition and have all tags attached.

Items that do not meet these conditions may be refused, except where consumer law provides otherwise.

For any additional assistance, please contact customerservice@bluindium.com.